We have heard the complaints from our residents and we are making huge changes. Yes, pest control has been an ongoing challenge, but we have stepped it up. As of September 2014, we have a new pest control vendor. They have been completing regular preventative treatment of the entire building, and we have seen a HUGE improvement with a dramatic decrease in service requests from our residents. We do apologize for any past inconveniences, and we hope that you are seeing the changes for a better Urban Style Flats.